When something goes wrong, know what to do.

Theft is when property is taken without force or intimidation—for example, pickpocketing or taking an unattended bag. Robbery involves force, threat or intimidation. The distinction matters because the facts and legal complaint may be structured differently.

Have your name and passport or ID details ready, together with when and where the incident happened and a description of what was taken. Serial numbers, a phone IMEI, photos and receipts are useful when available, but you can begin without them.

TouristClaim turns your answers into the appropriate structured legal document, such as a theft or robbery complaint. It guides you through review, submits the document to the relevant authority and gives you immediate official proof of submission.

A well-structured complaint can help support an insurance claim by recording the incident and the stolen property clearly. Your insurer decides what evidence it accepts, so check its requirements and deadlines as soon as possible.

If there is immediate danger, injury or an urgent need for help, call 112. Move to a safe place and follow the instructions of emergency services or local authorities before starting the complaint.

Yes. You can begin with what you can safely share and add details when you are ready. You do not need to have every piece of evidence before starting, and you can review the document before it is submitted.

Record when and where it happened, what occurred and any details that may identify the person involved. Preserve messages, photographs, witness details, medical records or other available evidence, but always prioritise your safety and wellbeing.

Your answers are used to structure the appropriate legal complaint. You can review the document before submission; TouristClaim sends it to the relevant authority and provides official proof of submission.

The European Accident Statement (EAS), also known as a constat amiable or parte amistoso, is a standard way for drivers to record the parties, vehicles, insurance information and circumstances of an accident. Signing the accident statement is not an admission of fault or liability; it records the information and each driver’s account of what happened. TouristClaim guides the process in your preferred language.

Call 112 for injuries, immediate danger or another emergency. Police or law-enforcement contact may also be appropriate when the parties disagree, a driver leaves, required information cannot be exchanged, or you suspect an offence. Follow instructions from local authorities.

Start as soon as it is safe, while the facts are fresh. Insurers and rental companies often set notification deadlines, so check your policy or rental agreement promptly rather than relying on a general timeframe.

If it is safe, collect the drivers’ licence and insurance details, vehicle registrations, photos of the vehicles and surroundings, witness contact details and the exact location. Do not admit fault; record observable facts and preserve the evidence you have.